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BigBattery Warranty

In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:

  • Real (10) Year Warranty

    All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
    due to component or manufacturing error, the product will be repaired or replaced free of charge.

  • Full Lifetime Tech Support & Customer Service

    All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
    questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
    send us an email anytime at Support@BigBattery.com.

  • Free Repair & Replacement

    All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.

  • Highest Quality Guarantee

    BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.

  • Covered Products

    This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
    all accessories included for 30 Days.

  • Automated Warranty Registration

    No warranty registration is needed. Warranties are automatically recorded via an internal customer
    database via serial number and QR code.

  • Product Manuals & Specification Sheets

    BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
    the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
    to you in a digital format helps to protect our environment and provides you the most updated information
    on your product in real time.

  • Domestic Warranty Claim Support

    To start a warranty claim, please email us directly at Support@BigBattery.com to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.

  • Returning Accessories

    This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
    included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
    the purchase price of the unit minus a 20% restocking fee.

  • Change Your Mind

    That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
    fee
    . Call or email customer service for a free shipping return label.

  • Transferability

    For batteries installed in a stationary structure, such as permanently mounted home and commercial solar batteries, the warranty is transferable as long as the battery remains at the original End User location, and the transferee submits a change of ownership request to BigBattery within 30 days of ownership transfer, and pays the $30 Transfer fee. To submit the transfer request, send the original purchase documentation and transfer purchase documentation to support@bigbattery.com. Timely submission is required for continued Warranty coverage.

    For mobile batteries without permanent mounting options included with the battery, or installed or intended for mobile systems, the warranty is non-transferable unless a Warranty transfer request is submitted to Support@BigBattery.com within 90 days of the original purchase. No fee is required in this case.

  • Return Hazmat Fee

    Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
    documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
    return a battery not covered by our Repair and Replacement Policy.

  • Battery Abuse Disclaimer

    This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
    installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
    charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty.

  • Fraud Protection

    Repair, replacement, and refunds for your purchase will only be possible after your returned battery
    has been received and fully inspected at our facility.

  • Limitation of Damages

    In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.

Rev. Mar 2024

Warranty Details

10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.

All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.

BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.

Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).

For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

  1. On-site service calls from 3rd party.
  2. Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
    dropping, or improper installation.
  3. Product was used out of specification, or undersized for the application.
  4. Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
    indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual.
  5. Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10-year warranty period.
  6. Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
     – if not previously advised by BigBattery Tech Support.
  7. Batteries that have not been charged over six months. Batteries need to be charged regularly to maximize and maintain lifespan.
  8. Warranty will be void if the battery is opened, disassembled, or improperly altered unless explicitly directed by
    BigBattery for technical support.

Warranty Repair/Replacement Services

Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility. 

The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.

All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:

Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311

Return Packing Instructions

Customer must take pictures of the product(s) being returned prior to packing and email these pictures to Sales@BigBattery.com
prior to returning. Based on your pictures, BigBattery will be able to hold the logistics provider responsible for any potential damages
that could occur when the product is in transit.

Please safely pack your returned battery. Logistics carriers do NOT accept liability for unsafely packed batteries during transit.
To eliminate damage in transit, please use the original box and foam inserts provided. If the original packing is not available,
please pack your product in the same safe & secure format in which it was received via box/pallet for safe delivery to our repair center.
BigBattery assumes full responsibility to return your repaired and/or replaced batteries back to you. Transit will occur between your
physical address and our authorized service center located at 21314 Lassen St. Chatsworth, CA 91311.

Legal

This warranty shall be governed by and interpreted in accordance with the laws of the state of California. No employee or
representative of the manufacturer is authorized to provide any warranty in addition to those made in this agreement.

Rev. April 2023

Shipping Policy

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase
.

Per International Shipments

For international shipments, we do not ship to areas outside of the continental United States. If buyers wish to purchase our
products in the USA for use in another country, they are responsible for arranging their own shipping from our facility in Chatsworth,
CA to their end destination where the goods will be imported on behalf of the consignee/buyer. The consignee will pay the taxes &
duties in addition with the purchase price of the goods.

Processing Time

After your payment is authorized and verified, standard online orders will take an estimated 7 – 14 business days to process and
ship from our US facilities. When picked up by our logistics providers, these orders are subject to processing time(s) from said
logistics provider that depend on a number of factors. Standard domestic orders in the continental United States are projected to
take 7 – 14 business days to deliver. Depending on your geographic location in the United States, you should expect to receive your
purchase from BigBattery.com at your provided address within 14 – 28 business days, excluding holidays. For more information,
please check your email and use the tracking number pro- vided upon release from our US-based manufacturing facility.

BigBattery rates and prioritizes logistics carriers with the highest success of delivering our goods safely and on time. If you have
any issues with our logistics providers, please let us know by emailing us at Logistics@BigBattery.com to help us eliminate bad
logistics carriers for future orders. As we strive to offer the best service, we appreciate this feedback to perfect our logistics process.

Shipping Rates & Timelines

Please note that orders may take 7 – 14 business days from the date that it is picked up from our US- based manufacturing facility,
NOT from the date that it is placed. This will depend on the shipping method selected at checkout and final geographic destination
of the order. When your order has been shipped from our facility, you will receive an email with tracking information. Alternative
carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point
of checkout on our website. For wholesale orders, logistic costs can be found on your invoice. Please contact your assigned B2B
representative for any updates required
.

Shipping Fees

Shipping fees are non-refundable. If you refuse any shipments from BigBattery, Inc., you will be held responsible for the original
shipping charges, plus the costs associated for reverse logistics. This amount will be deducted from any credit issued.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you
have not received it; you MUST contact us within 10 days to file a claim. We will assist you in working with the carrier to complete
the claims process and track down the order. Please note that claims can take up to 30 days to complete (depending on the
shipping carrier used).
BigBattery does not hold or accept responsibility for packages that have been reported as delivered by the
carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out Of Stock Items

If your order includes multiple items and one (or more) of the items are out of stock, we will attempt to notify you, then ship the rest
of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, BigBattery
reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order
or verify a shipping address pro- vided. BigBattery reserves the right to solely define, limit, refuse, and/or cancel orders from
customers at any time due to:

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or miss- ing items.
  • Potential fraudulent or criminal activity.

BigBattery reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Have questions or need help regarding shipping?

Email us at shipping@bigbattery.com or call us at +1 (818) 280-3091.

End of Life - Policy

BigBattery offers free recycling of all our lithium batteries! 

Traditional battery recycling has not always been an easy process. People have often been forced to find a certified recycler and then pay for expensive shipping.

BigBattery seeks to remedy this problem.

Currently, BigBattery is the only US battery manufacturer that offers free recycling at the end-of-life of all our products. We are willing to help our customers ship
our products back to our facilities and will recycle them at no extra charge to our customers.

We maintain a Zero Landfill Policy and have partnered with certified recyclers to make sure these batteries don’t end up in landfills.

For questions, contact Sales@BigBattery.com or call us at +1 (818) 280-3091.

Terms of Service

TERMS & CONDITIONS
OVERVIEW

This website (the “site”) is operated by BigBattery. Throughout the site, the terms “we”, “us” and “our” refer to BigBattery.

By accessing or using any part of the site, you agree to be bound by these terms and conditions, and any additional terms and conditions and policies referenced herein or on the site, including without limitation any terms and conditions and policies available by hyperlink (collectively, “Terms of Service”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please carefully read these Terms of Service before accessing or using our site. If you do not agree to all of the Terms of Service, then you may not access or use the site or purchase any products or services through the site. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our online store will also be subject to the Terms of Service.

Our online store is hosted by WooCommerce, which provides us with the online e-commerce platform that allows us to sell products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the site.

You may not use our products or services for any illegal or unauthorized purpose nor may you, in the access or use of the site or any of our products or services, violate any laws or regulations in your jurisdiction (including without limitation copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms of Service may result in termination of your ability to access or use the site, including without limitation your ability to purchase any goods or services through our online store.

To the extent state sales tax applies to your state, we will have the right to collect such tax from you and remit such tax to the applicable state. If sales tax was not collected on your sale, you may be liable for use tax in your state. You are advised to consult with the Department of Revenue in your state to determine your sales or use tax obligations. NO purchase is exempt from sales or use tax in your state merely because it is made over the Internet or by other remote means. Many states where product purchases are taxable require purchasers to: (a) file a sales and use tax return or complete the appropriate section(s) on your annual income tax return reporting all purchases that are taxable in the state and for which no tax was collected by the retailer; and (b) pay tax on those purchases. Additional information on sales and use tax reporting and payment requirements can be found on the Department of Revenue website for your state.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or terminate access to or use of the site, including without limitation to refuse to sell any products or services, to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site, use of the site, or access to the site or any contact on the site through which any product or service is provided, without express written permission by us.

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on the site is not accurate, complete, or current. The material on the site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on the site is at your own risk.

Product listings and descriptions on the site are not designed or intended to replace your personal product knowledge, experience, and/or research or that of a professional installer or licensed electrician. We strive to be as accurate as possible in our product and service descriptions, compatibility references, information content, pricing, links, and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product and service descriptions, specifications, pricing, or any other content on the site is entirely accurate, complete, or current. We will have no liability for these errors. If a product is listed at an incorrect price due to typographical, informational, technical, or any other error, we at our sole discretion will have the right to refuse or cancel any order for that product and amend, correct, or remove the inaccurate information. All links on the site are intended only to provide visitors with assistance in finding additional information. Due to the fast pace of the industry, complex nature, and personal subjective experiences, reviews can be or become outdated or inaccurate and should therefore never be the sole determinant in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. You are ultimately responsible for any purchase decision.

We reserve the right to modify the contents of the site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES

Prices for products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue access to or use of the site (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product, service, or access to or use of the site.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We strive to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services or pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on the site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in any product or service or the site will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We retain the right to decline any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These limitations may encompass orders made under the same customer account, the same credit card, and/or orders utilizing the same billing and/or shipping address. Should we make changes to or cancel an order, we will make an effort to notify you by contacting the email and/or billing address/phone number provided at the time of purchase. We reserve the right to restrict or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to furnish current, complete, and accurate purchase and account information for all transactions made at our store. You also agree to promptly update your account and other information, including your email address and credit card details, to ensure the completion of your transactions and facilitate communication with you as necessary.

For further details, please refer to our Return Policy.

SECTION 7 – THIRD-PARTY TOOLS

We may grant you access to third-party tools over which we have no monitoring, control, or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall bear no liability arising from or related to your use of third-party tools.

Your use of third-party tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and consent to the terms on which tools are provided by the relevant third-party provider(s).

In the future, we may also introduce new services and/or features through the site (including, but not limited to, the release of new tools and resources). Such new services and/or features will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available on the site may include materials from third parties.

Third-party links on the site may redirect you to websites that are not affiliated with us. We are not responsible for assessing or verifying the content or accuracy of such third-party websites, and we do not warrant or accept any liability for any third-party websites, or for any other materials, products, or services offered by third parties.

We disclaim liability for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transaction, carefully review the policies and practices of the third party. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you provide certain specific submissions (for example contest entries), or without a request from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you send to us. We are and will be under no obligation to: (a) maintain any comments in confidence; (b) pay compensation for any comments; or (c) respond to any comments.

We may, but are not obligated to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any individual’s or entity’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any individual or entity, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the site or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is posted on the site at https://bigbattery.com/policies/.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors, inaccuracies, or omissions in the information on our site or in connection with any products or services we offer, such as product or service descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site or on any related website or materials is inaccurate at any time without prior notice (including after you have submitted your order).

We have no obligation to update, amend, or clarify information on the site or on any related website or materials, including pricing information, except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site or any related website, other websites, or the Internet. We reserve the right to suspend or terminate your access to or use of the site or any related website or materials for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not represent or warrant that your access to or use of our site will be uninterrupted, timely, secure, or error-free.

We do not represent or warrant that the results that may be obtained from the use of the site will be precise or dependable.

You expressly agree that your use of, or inability to use, the site is solely at your own risk. The site and all products and services delivered to you through the site are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including without limitation all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not manufacture or control any of the products or services offered on the site. The availability of products and services through the site does not indicate an affiliation with or endorsement of any product, service, or manufacturer. Accordingly, we do not provide any warranties with respect to the products or services offered on the site. Products offered on the site may be covered by the manufacturer’s warranty as detailed in the product’s description on the site and included with the product. To obtain any applicable manufacturer’s warranty service for defective products, please follow the instructions included in the applicable manufacturer’s warranty.

ALL PRODUCTS AND SERVICES AVAILABLE ON THE SITE ARE OFFERED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

YOU AGREE THAT WE WILL NOT BE RESPONSIBLE, IN ANY SCENARIO, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF A MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCTS OR SERVICES PROCURED USING THE SITE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE OR ANY PRODUCT OR SERVICE PROCURED USING THE SITE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR ANY CONTENT (OR PRODUCT OR SERVICE) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. IN NO EVENT WILL DAMAGES EXCEED THE AMOUNTS PAID TO US UNDER THESE SERVICE TERMS. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless us, our affiliates, and our or their directors, officers, employees, agents, contractors, suppliers, service providers, and licensors, from any claim or demand, including without limitation reasonable attorneys’ fees and expenses, due to or arising out of: (a) your breach of these service terms or the documents they incorporate by reference; (b) your violation of any law or the rights of a third party; or (c) the alleged failure or defect of any project built using products or publications purchased or otherwise obtained from us.

It is your responsibility to be familiar with the safe and correct installation and operation for all equipment and other products. We have no opportunity or responsibility to inspect or supervise the design, manufacture, application, installation, or maintenance of the components or other products used, nor to supervise and inspect the design and manufacture of solar kits or other products in which they are used. Therefore, you agree by accepting delivery of products for solar power usage, that all products will be used solely at your risk.

SECTION 15 – SEVERABILITY

In the event that any provision of these service terms is determined to be unlawful, void, or unenforceable, such provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed to be severed from these service terms, such determination will not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

These service terms are effective unless and until terminated by us. The obligations and responsibilities of you and us incurred prior to the termination date will survive the termination of these service terms for all purposes.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these service terms will not constitute a waiver of such right or provision.

These service terms and any policies or operating rules we post on the site or with respect to the site constitute the entire agreement and understanding between you and us and govern your use of the site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including without limitation any prior versions of the service terms).

Any ambiguities in the interpretation of these service terms will not be construed against us as the drafting party.

SECTION 18 – GOVERNING LAW

These service terms and any separate agreements whereby we provide you products or services will be governed by and construed in accordance with all relevant laws, without regard to principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement or any separate agreements whereby we provide you products or services or any transaction contemplated hereby or thereby.

SECTION 19 – DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to these service terms, including without limitation any claim related to the existence, validity, termination, or breach of these service terms, is to be exclusively heard and settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration will be conducted in English and will have one (1) arbitrator, who must be reasonably acceptable to all parties. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The place of arbitration will be decided by BigBattery. Each party will bear its own costs and expenses and an equal share of the arbitrator’s fees and the administrative fees of arbitration. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both you and us.

To the extent that such claims are permissible under applicable law, no claim of this nature may be initiated more than one (1) year after the date upon which the fault should reasonably have been discovered. Failure to initiate such a claim within this one (1) year timeframe will permanently preclude the claim.

SECTION 20 – MODIFICATIONS TO TERMS OF SERVICE

You can access the most up-to-date version of the Terms of Service on the website.

We retain the sole discretion to revise, modify, or substitute any portion of these Terms of Service by publishing updates and amendments on the website. It is your responsibility to periodically review the website for changes. Your continued use of or access to the website after any modifications to these Terms of Service signifies your acceptance of those changes.

SECTION 21 – CONTACT DETAILS

Any inquiries regarding the Terms of Service should be directed to:

BigBattery 21314 Lassen St. Chatsworth, CA 91311

Mobile Messaging Service Terms and Conditions

Last updated: 3/27/2024

The SMS messaging service provided by BigBattery (the “Service”) is operated by BigBattery (“we”, or “us”). Your utilization of the SMS Service indicates your acceptance of these terms and conditions (“Mobile Terms”). We reserve the right to amend or terminate the Service or any of its features without prior notice. We may also alter these Mobile Terms at any time within the boundaries permitted by applicable law, and your continued use of the Service post any such modifications will constitute your acceptance of those changes.

While we do not impose charges for the Service, you are accountable for any charges and fees associated with text messaging levied by your wireless provider. Message and data rates may apply.

Text messages may be dispatched employing an automatic telephone dialing system or similar technology. Your consent to receive autodialed marketing text messages is not obligatory for purchasing any goods or services.

If you have opted in, the Service will furnish you with transactional messages, updates, alerts, and information (e.g., order updates, account alerts, etc.) via text messages through your wireless provider to the mobile number you provided. Message frequency may vary. You can discontinue the Service at any time by texting the single keyword command STOP. You will receive a one-time opt-out confirmation text message. If you have subscribed to other mobile message programs and wish to terminate them, unless otherwise required by applicable law, you will need to unsubscribe separately from those programs by following the instructions provided in their respective mobile terms. For support or assistance with the Service, call 818-280-3091 or email Support@BigBattery.com.

We reserve the right to change any short code or telephone number utilized to operate the Service at any time, and we will notify you of such changes. You acknowledge that any messages, including any STOP or HELP requests, sent to a short code or telephone number we have changed may not be received, and we will not be held liable for honoring requests made in such messages.

The wireless carriers supported by the Service bear no responsibility for delayed or undelivered messages. You agree to provide us with a valid mobile number and to maintain accurate, complete, and up-to-date information related to your receipt of messages.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Service or from your provision of a phone number that does not belong to you.

To the maximum extent permissible by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or Service.

BigBattery, Inc. 21314 Lassen St. Chatsworth CA. 91311

Privacy Policy

This “Privacy Policy” describes the privacy practices of BigBattery, Inc., and our subsidiaries and affiliates (collectively, “Big- Battery”, “we”, “us”, or “our”) in connection with the www.BigBattery.com website, the BigBattery mobile application, any other website or mobile application that we own or control and which posts or links to this Privacy Policy (the “Sites”) as well as our retail stores and related services (together with the Sites, the “Service”), and the rights and choices available to individuals with respect to their information.

Personal Information We Collect and Personal Information You Provide to Us

Personal information you may provide to us through the Service or otherwise includes:
  • Contact data, personal or business contact information such as your first and last name, email and mailing ad- dresses, phone number, professional title and company name.
  • Registration data, such as information that you provide to register for an account or sign up for an event, including the day and month of your birth and the event you registered for.
  • Data about others for whom you purchase an item or gift, such as name, delivery address and phone Please do not purchase a gift for someone or share their contact information with us unless you have their per- mission to do so.
  • Profile data, such as your username and password that you may set to establish an online account with us and your interests and preferences.
  • Communications, such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us.
  • Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes, and contests.
  • Purchase data, including your order history and information needed to process and fulfill your order, including order details, billing address, and delivery address.
  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
  • Data from other We may also collect information about you from:
    • Business partners, such as advertising and joint marketing
    • Data providers, such as information services and data
    • Public sources, such as blogs, forums or social media.

Information We Obtain From Third Party Platforms

If you choose to login to the Sites via a third-party platform, such as Google or Facebook, or otherwise connect your ac- count on the third-party platform or network to your account through the Sites, we may collect information from that plat- form or network. You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address. You can read more about your privacy choices in the “Your Choices” section.

Automatic Collection

We and our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through the Sites, such as:

  • Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information such as city, state or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Cookies and Similar Technologies

Some of our automatic data collection is facilitated by cookies and similar technologies. See our Cookie Policy for more information.

Referrals

Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide their contact information to us so that we may contact them.

How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection: Service delivery. We may use your personal information to:

  • provide, operate and improve the Service, such as to enable you to make purchases of batteries and accessories that we have listed on the Sites;
  • establish and maintain your account on the Service;
  • communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
  • provide customer support and maintenance for our products and services;
  • facilitate your login to the Sites via third party platforms, such as Google and Facebook; and
  • enable security features of the Sites, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.

Direct Marketing

We may use your personal information to send you BigBattery-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Your Choices section below.

Interest-Based Advertising

We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the de- vice data, online activity data and/or geolocation data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as “interest-based advertisements.” You can learn more about your choices for limiting interest-based ad- vertising, in the Your Choices section below and our Cookie Policy.

To Comply With Laws and Regulations

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:

  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements;enforce the terms and conditions that govern the Service; and
  • protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cy- ber attacks and identity With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

How We Share Your Personal Information

We may share your personal information with the following third parties and as otherwise described in this Privacy Policy or at the time of collection.

Affiliates

Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.

Service Providers

Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management services, returns processing and risk and fraud mitigation).

Advertising Partners

Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

Third Party Platforms

Social media and other third party platforms that you connect to the Service, such as when you use options to access the Service by logging into a social media platform. Please note, we do not control the third party’s use of your personal information.

The Public

Other users of the Service and the public, when you disclose personal information for public use. For instance, you may be able review a product that you purchased, and we will display your name along with the content you submit. We do not control how other users or third parties use any personal information that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.

Professional Advisors

Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Authorities and Others

Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with law or for the compliance, fraud prevention and safety purposes described above.

Business Transferees

We may sell, transfer, or otherwise share some or all of your personal information in connection with or during negotia- tion of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of an insolvency, bankruptcy, or receivership.

Your Choices

In this section, we describe the rights and choices available to all users. Access or update your account information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

Opt Out of Marketing Communications

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying “STOP” to our marketing message.

Cookies

Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. For more details, see the “Your Choices” section of our Cookie Policy.

Advertising Choice

You may opt-out of interest-based advertising. See the “Your Choices” section of our Cookie Policy for more information.

Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www. allaboutdnt.com

Privacy Settings and Location Data

Users of our App can disable our access to their device’s precise geolocation in their mobile device settings. Choosing not to share your personal information. If you do not provide information that we need to provide the Service, we may not be able to provide you with the Service or certain features. We will tell you what information you must provide to receive the Service when we request it. Third-party platforms or social media networks. If you choose to create an account through or connect the Service with another third-party platform, you may have the ability to limit the information that we may obtain from the third- party at the time you log in to the Service using the third-party’s authentication service or otherwise connect your account. You may also be able to control your settings through the third-party’s platform or service after you have connected your accounts.

Security Practices

The security of your personal information is important to us. We employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

Changes To This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via eMail or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Have questions about our policy or privacy practices?

Please direct any questions or comments about this policy or our privacy practices to Info@BigBattery.com. All parcel post communications can be sent to:

BigBattery, Inc. Attn: Legal: Policy Dept. 21314 Lassen St. Chatsworth, CA 91311

Cookie Policy

BigBattery Cookie Policy 

This Cookie Policy explains how BigBattery, Inc. (“BigBattery”, “we”, “us” or “our”) uses cookies and similar technologies in connection with the www. BigBattery.com website and any other website that we own or control and which posts or links to this Cookie Policy (collectively, the “Sites”), along with the BigBattery mobile application and any other mobile applications that we own or control and which posts or links to this Cookie Policy (collectively, the “Apps”).

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes, like helping us understand how a site is being used, letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. Our Sites may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them). We use two broad categories of cookies:
  1. first party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Sites; and
  2. third party cookies, which are served by service providers or business partners on our Sites, and can be used by these parties to recognize your computer or mobile device when it visits other Third party cookies can be used for a variety of purposes, including site analytics, advertising and social media features.

Your Choices

Like many companies online, we use services provided by Google, Facebook and other companies that use tracking technology. Your choices for opting out of these companies’ use of your personal information for interest-based advertising include:
  • Blocking cookies in your Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allabout- cookies.org.
  • Blocking advertising ID use in your mobile Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  • Using privacy plug-ins or You can block our websites from setting cookies used for interest- based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery or uBlock Origin, and configuring them to block third party cookies/ trackers.
  • Platform opt-outs. The following advertising partners offer opt-out features that let you opt-out of use of your information for interest-based advertising:
If you choose to opt out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed. For more information about how we collect, use and share your information, see our Privacy Policy.

Changes

Information about the cookies we use may be updated from time to time, so please check back on a regular basis for any changes.

Questions

Have any Questions about any of our Policies, please email us at Info@bigbattery.com or call #(818) 280-3091.