WARRANTY & RETURN POLICY
In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:
- For all returns or warranty claims contact Support@BigBattery.Com
- 30-day money back guarantee. Returns of undamaged batteries unrelated to warranty claims may be issued full refunds less a 20% restocking fee.
- We have a comprehensive 10 year warranty on all new batteries.
- Our batteries are built to last. We stand by our engineering and our quality. If we made a mistake or there is a defect in the build of your battery we will fix it or fully replace it.
- BigBattery offers a 10 year manufacturers defect warranty from the date of purchase [you can read more about it here]. The average lifespan of a BigBattery battery at 100% Depth of Discharge is between 1,000 – 3,000 recharge cycles depending on chemistry, or roughly 5 to 10 years with standard use (see the specifications of the battery for more information on what standard use would be). This warranty does not cover negligence or misuse of the battery or the normal wear and tear. If it is deemed that the battery was used improperly, you will be subject to a $150 an hour repair charge plus parts and shipping.
- To submit a warranty claim, please contact us directly at Support@BigBattery.Com. The battery may be required to be shipped back to our BigBattery warehouse in Chatsworth, California for further inspection.
- We offer a 30 day warranty on all cells, accessories & complimentary products (Anderson connectors, wiring, etc).
- Free lifetime technical support & troubleshooting.
- Warranty only applies to original owner (non-transferable).
- Warranties can be used for an exchange of a component only once per component.
- Customer pays return shipping on returns or warrantied component inspections initiated after the first 30 days of ownership. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations.
- If you have a quality issue with a product please contact our support team to help properly diagnose the problem. If the product you receive does not meet our rigorous quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement batteries or components will only be sent after we have received your returned battery or component and finished an inspection to determine the cause of any problems. BigBattery is not responsible for return shipping.
- DIY modifications or damage due to gross negligence or abuse are not covered by the warranty.
Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.
BigBattery Inc. Technical Support Team 9667 Owensmouth Ave Chatsworth, California 91311
Shipping fees are non-refundable. If you refuse any shipments from BigBattery.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. Delivery Claims: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). BigBattery does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Out Of Stock Items: If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. Reserved Rights Regarding Shipping: While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, BigBattery reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided. Additionally, BigBattery reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above. Still Need Help? Email us at email@example.com or call us at (818) 280-3091.
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